Ryo Flats

We hope you will love everything you purchase from us but if something isn't quite right, you have 3 days from the day the order has been received to make an exchange.

Please keep in mind that a package unboxing video will need to be sent to us prior to the exchange.

If you wish to exchange your purchased item you can email your order number to: omomailbox@gmail.com.

Items can only be exchanged into different sizes. All exchanges are subject to product availability.

We ask that items are returned clean, unworn, and in the same condition as when you received them. Any items that are not in a condition suitable for resale (i.e. used, washed, or damaged), will not be exchanged and will be sent back to you.

Exchanges for defective items will be sent without shipping cost.

Need help?

Our customer care team is here to assist with your order, sizing, product information, returns, exchanges, and general enquiries.

For assistance, please contact us at:

Whatsapp at +62 812-8325-9692
Or omomailbox@gmail.com

We aim to respond within 24 hours for whatsapp and  1–2 business days for email, Monday to Friday.

For order-related enquiries, please include your order number so we can assist you more quickly.