We carefully prepare every order before handing it over to our shipping partners.
Orders are generally processed within 1–2 business days after payment has been confirmed. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Domestic Delivery

Domestic orders within Indonesia are shipped using JNE or SiCepat.

Estimated delivery times are:
Jabodetabek: approximately 1–2 business days
Java: approximately 1–3 business days
Outside Java: approximately 2–4 business days
Remote areas: approximately 3–6 business days

These timeframes are estimates and may vary depending on the courier and destination.

International Delivery

International orders are shipped via DHL Express.
Estimated delivery time is 2–6 business days after dispatch.
International deliveries may take longer due to customs clearance or circumstances beyond our control.

Please carefully review your shipping information before completing your order.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

We cannot be held responsible for parcels that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

We accept exchanges for a different size or, subject to availability, a different item within 7 days of delivery.

To be eligible for an exchange, the item must:

Be unworn and unused
Be in its original condition
Have all original tags attached
Be free from stains, marks, odours, alterations, or signs of wear
Be returned in its original packaging where applicable

Items that do not meet these conditions may be rejected.

How to request an exchange

Please contact omomailbox@gmail.com with:

Your order number
The item you would like to exchange
The reason for exchange
The replacement size/item you would like

Our team will provide the next steps once your request has been reviewed.

We accept returns within 14 days from the date of delivery.
Returned items must be unworn, unused, unwashed, undamaged, and returned with all original tags and packaging.
We reserve the right to reject returns that do not meet these conditions.

Non-returnable items
Unless otherwise stated, the following items are not eligible for return or exchange:
Sale or final-sale items
Underwear and intimate products
Items specifically marked as non-returnable
Customised or made-to-order products

Any non-returnable status will be clearly indicated on the relevant product page or at checkout.

Unless the item received is defective or incorrect, return shipping costs for exchanges are the responsibility of the customer.

The replacement item will be shipped once the original item has been received and approved by our team.

Exchanges are subject to availability. If the requested item is unavailable, we may offer an alternative solution

Once your return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the funds to appear in your account may vary depending on your payment provider or bank.

Original shipping fees are non-refundable unless the return is due to an incorrect or defective item sent by us.

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us at omomailbox@gmail.com within 48 hours of delivery with your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.