Privacy Policy

1. Introduction

At OMO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, subscribe to our communications, or contact us.

This policy applies to designbyomo.com 

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Information you provide directly
  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information
  • Customer service communications
  • Newsletter preferences

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Website usage information
  • Cookie and similar technology information

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange delivery
  • Process payments
  • Provide customer support
  • Communicate with you regarding your orders
  • Manage returns and exchanges
  • Prevent fraud and misuse
  • Comply with legal and regulatory obligations

We only collect and process information that is reasonably necessary for these purposes.

5. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about new collections, launches, events, promotions, and other OMO updates.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

6. Sharing Your Information

We may share relevant personal information with trusted third-party service providers when necessary to operate our business.

These may include:

  • Payment processors
  • Shipping and courier companies
  • E-commerce and website providers
  • Analytics providers
  • Marketing and communication platforms
  • IT and security service providers

We do not sell your personal information.

Third parties are only provided with information necessary to perform their relevant services, subject to applicable obligations.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online system can be guaranteed to be completely secure.