How long does it take to process my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

If you have not received your tracking information, please allow up to 1-2 business days after placing your order for us to process and dispatch it.

If you still have not received an update, please contact us at omomailbox@gmail.com with your order number.

Can i change or cancel my order?

We begin processing orders shortly after they are placed.

If you need to make a change or cancel your order, please contact us as soon as possible at omomailbox@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has entered processing or has been dispatched.

Please make sure your shipping information is correct before completing your purchase.

How long does it take to process my order?

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During launches, sales, holidays, or periods of exceptionally
high order volume, processing may take slightly longer.
If this happens, we will communicate any significant delays through our website or email.

Please note that processing time is separate from shipping time.

How much is shipping?

Shipping fees are calculated based on the destination, package weight, and shipping method selected at checkout.

The applicable shipping fee will be displayed before you complete your purchase.

For selected locations or promotional periods, we may offer complimentary shipping.

How long does domestic shipping take?

Orders shipped within Indonesia are delivered using JNE or SiCepat, depending on the destination and service selected.

Estimated delivery time is:

Jabodetabek: approximately 1–2 business days
Java: approximately 1–3 business days
Outside Java: approximately 2–4 business days
Remote areas: approximately 3–6 business days

These are estimates provided for guidance and may vary depending on the courier, destination, weather, public holidays, and other circumstances outside of our control.

Once your parcel has been handed over to the courier, you can track its progress using the tracking number provided in your shipping confirmation.

How long does international shipping take?

International orders are shipped via DHL Express.

Estimated delivery time is approximately 2–6 business days after dispatch, depending on the destination.

Remote destinations or orders requiring customs clearance may take longer.

Please note that international delivery times are estimates and are not guaranteed. Customs clearance, local regulations, public holidays, weather conditions, or courier delays may affect the final delivery date.

Are customs duties and import taxes included?

Unless otherwise stated at checkout, international shipping fees do not include customs duties, import taxes, VAT, or other charges imposed by the destination country.

Any such charges are the responsibility of the recipient.

Customs policies differ from country to country, and we are unable to predict or control the amount charged.

If an international parcel is refused because of unpaid customs duties or taxes, the customer remains responsible for any return shipping, handling, or related costs.


My tracking says “delivered”, but i haven’t received my order? What should i do?

First, please check whether the parcel has been left with a neighbour, building reception, security desk, or another safe location.

If you still cannot locate your parcel, please contact us at omomailbox@gmail.com with your order number and tracking information. We will assist in contacting the courier and investigating the delivery.

My order has been returned to sender. What happens next?

A parcel may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or unpaid customs duties.

Once the parcel has been returned to our warehouse, please contact us at omomailbox@gmail.com.

Depending on the circumstances, additional shipping charges may apply before we can resend the order.